Frequently Asked Questions

Does a bidet seat need electricity? How long is the cord?


Yes, you will need to plug the bidet seat directly to a nearby grounded electrical outlet. The cord is approximately 3'6" long which comes to about 119 cm. The bidet toilet seat is compatible with any standard 120V outlet. Power for the EKO Jet Wave JWB-3600 is rated at 866W total.




Does a bidet seat need a hot water connection?


No. There is a water heater that heats the water supplied by the same water supply of your toilet tank, so there is no plumbing required. Necessary fitting will be provided. Please refer to our specification manual eko-technologies.ca/fit




How does the warranty work?


At Eko-bidet, we offer the highest quality bidet seats that will last for years to come. That's why all our products are backed by an outstanding warranty package. All our bidet seats have been rigorously tested for durability and reliability. In the unlikely event you have a problem with your bidet toilet seat, your first step is to contact us and we’ll troubleshoot the problem with you. If the problem can be fixed by sending you a spare part, like a new hose for example, we will do so. Or if we determine your remote control is not working properly, we’ll ship you a new remote. If the problem seems to be something mechanical inside your bidet seat, we’ll ask you to ship your bidet back to us. You will be responsible for one-way shipping fees, and once repaired, we will pay for shipping back to you. In effect, we split the cost of shipping. We offer 3 year limited warranty to all our Eko Jet Wave product line. If the product brakes and it was installed and used properly we will repair it for free.




Do I need to do any Plumbing work?


No. In most cases you don't need to do any plumbing work, exept connecting few hoses. All the necessary accessories will be provided.




Most common installation mistakes


1. Do not use plumbers thread sealing tape as it will damage the self-seal plastic connection and results in leakage 2. T-connector must be attached to the tank and not to the valve. 3. Make sure you have the right toilet seat fit size. For more info click here





 
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